/* comunicação: caixa de entrada, e-mail e discador */
#tab-inbox:not(.hidden) { display: block; }
.ib { display: grid; grid-template-columns: 340px minmax(0, 1fr) 290px; height: calc(100dvh - 64px - 26px - 36px); min-height: 520px; overflow: hidden; border: 1px solid var(--bd); border-radius: 16px; background: var(--surface); }
.ib-lista { display: flex; flex-direction: column; min-height: 0; border-right: 1px solid var(--bd); }
.ib-lista-topo { display: flex; flex-direction: column; gap: 10px; padding: 16px; border-bottom: 1px solid var(--bd); }
.ib-lista-topo h1 { font-size: 20px; letter-spacing: -.03em; }
.ib-lista-topo .busca { width: 100%; }
.ib-canais { display: flex; }
.ib-canais button { flex: 1; justify-content: center; }
.ib-filtros { display: flex; gap: 6px; overflow-x: auto; }
.ib-filtros .chip { flex: none; min-height: 32px; padding: 5px 10px; font-size: 11.5px; }
.ib-filtros .chip b { margin-left: 4px; padding: 0 5px; border-radius: 5px; background: var(--sf3); font-size: 10px; }
.ib-itens { flex: 1; overflow-y: auto; padding: 6px; }
.ib-item { display: flex; gap: 11px; width: 100%; padding: 11px 10px; border-radius: 11px; text-align: left; }
.ib-item:hover { background: var(--sf2); }
.ib-item.on { background: var(--acb); box-shadow: inset 0 0 0 1px var(--acbd); }
.ib-av { position: relative; display: grid; place-items: center; flex: none; width: 40px; height: 40px; border-radius: 50%; background: var(--sf3); color: var(--tx); font-size: 13px; font-weight: 600; }
.ib-av i { position: absolute; right: -3px; bottom: -3px; display: grid; place-items: center; width: 18px; height: 18px; border: 2px solid var(--sf); border-radius: 50%; background: #25d366; color: #fff; font-size: 10px; }
.ib-av.email i { background: var(--info); }
.ib-txt { display: flex; flex-direction: column; gap: 2px; flex: 1; min-width: 0; }
.ib-l1, .ib-l2, .ib-l3 { display: flex; align-items: center; gap: 6px; min-width: 0; }
.ib-l1 b { flex: 1; overflow: hidden; font-size: 13.5px; font-weight: 600; text-overflow: ellipsis; white-space: nowrap; }
.ib-l1 small { flex: none; color: var(--mt2); font-size: 11px; }
.ib-item.nova .ib-l1 small { color: var(--ac2); font-weight: 600; }
.ib-l2 { color: var(--mt); font-size: 12.5px; }
.ib-l2 i { flex: none; font-size: 13px; color: var(--mt2); }
.ib-ult { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ib-item.nova .ib-ult { color: var(--tx); font-weight: 500; }
.ib-n { flex: none; min-width: 19px; height: 19px; padding: 0 5px; border-radius: 10px; background: var(--ac); color: #1a0800; font-size: 10.5px; line-height: 19px; text-align: center; }
.ib-l3 { font-size: 11px; }
.ib-emp { display: inline-flex; align-items: center; gap: 3px; overflow: hidden; color: var(--pu); text-overflow: ellipsis; white-space: nowrap; }
.ib-emp.fora { color: var(--mt2); }
.ib-inst { margin-left: auto; overflow: hidden; color: var(--mt2); text-overflow: ellipsis; white-space: nowrap; }
.ib-l2 .pill { flex: none; padding: 0 6px; font-size: 10px; }
.ib-vazio { padding: 20px 6px; }

.ib-conversa { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.ib-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 10px; height: 100%; padding: 40px; text-align: center; }
.ib-placeholder i { display: grid; place-items: center; width: 64px; height: 64px; border: 1px solid var(--acbd); border-radius: 18px; background: var(--acb); color: var(--ac2); font-size: 30px; }
.ib-placeholder p { max-width: 380px; }
.ib-cab { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--bd); }
.ib-cab > div:not(.ib-cab-acts) { display: flex; flex-direction: column; flex: 1; min-width: 0; }
.ib-cab b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ib-cab small { font-size: 12px; }
.ib-cab-acts { display: flex; gap: 6px; }
.ib-voltar { display: none; }
.ib-msgs { display: flex; flex-direction: column; gap: 6px; flex: 1; overflow-y: auto; padding: 18px; background: radial-gradient(circle at 20% 0%, rgba(255, 106, 0, .03), transparent 50%); }
.ib-msg { display: flex; flex-direction: column; max-width: min(560px, 78%); padding: 8px 12px; border-radius: 14px; background: var(--sf2); }
.ib-msg p { font-size: 13.5px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.ib-msg small { align-self: flex-end; color: var(--mt2); font-size: 10.5px; }
.ib-msg.ele { align-self: flex-start; border-bottom-left-radius: 4px; }
.ib-msg.eu { align-self: flex-end; border-bottom-right-radius: 4px; background: rgba(255, 106, 0, .14); box-shadow: inset 0 0 0 1px var(--acbd); }
.ib-mail { display: flex; flex-direction: column; gap: 8px; padding: 14px; border: 1px solid var(--bd); border-radius: 12px; background: var(--sf2); }
.ib-mail-h { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.ib-mail-h b { flex: 1; }
.ib-mail-h small { color: var(--mt2); font-size: 11px; }
.ib-mail p { color: var(--mt); font-size: 13px; }
.ib-resp { display: flex; flex-direction: column; gap: 8px; padding: 12px 16px; border-top: 1px solid var(--bd); }
.ib-resp-l { display: flex; align-items: flex-end; gap: 8px; }
.ib-resp textarea { flex: 1; min-height: 44px; max-height: 160px; resize: none; }
.ib-resp .btn { width: 44px; height: 44px; padding: 0; justify-content: center; }

.ib-ficha { min-height: 0; overflow-y: auto; padding: 18px 16px; border-left: 1px solid var(--bd); }
.ib-ficha:empty { display: block; }
.ib-ficha-vazia { display: flex; flex-direction: column; align-items: center; gap: 10px; padding-top: 30px; text-align: center; }
.ib-ficha-vazia i { color: var(--mt2); font-size: 32px; }
.ib-f-id { display: flex; flex-direction: column; align-items: center; gap: 6px; text-align: center; }
.ib-f-id b { font-size: 15px; }
.ib-f-num { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 16px 0 10px; }
.ib-f-num div { display: flex; flex-direction: column; padding: 10px; border: 1px solid var(--bd); border-radius: 10px; }
.ib-f-num span { color: var(--mt2); font-size: 11px; }
.ib-f-num b { font-size: 18px; }
.ib-f-neg { display: flex; gap: 8px; margin-top: 6px; padding: 9px 10px; border-radius: 10px; background: var(--sf2); font-size: 12.5px; }
.ib-f-neg i { color: var(--info); }
.ib-f-neg div { display: flex; flex-direction: column; }
.ib-f-acts { display: flex; flex-direction: column; gap: 6px; margin-top: 14px; }
.ib-f-acts .btn { justify-content: flex-start; }
.ib-f-h { margin: 18px 0 8px; color: var(--mt2); font-size: 10.5px; font-weight: 600; letter-spacing: .1em; text-transform: uppercase; }
.ib-f-tl { display: flex; flex-direction: column; gap: 10px; }
.ib-f-tl > div { display: flex; gap: 8px; font-size: 12px; }
.ib-f-tl i { color: var(--mt2); font-size: 15px; }
.ib-f-tl span { display: flex; flex-direction: column; }
.ib-f-tl small { font-size: 10.5px; }

/* e-mail */
.em-status { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border: 1px solid var(--albd); border-radius: 12px; background: var(--alb); }
.em-status > i { color: var(--al); font-size: 24px; }
.em-status > div { display: flex; flex-direction: column; flex: 1; }
.em-status.ok { border-color: var(--okbd); background: var(--okb); }
.em-status.ok > i { color: var(--ok2); }
.em-hook { display: flex; align-items: center; gap: 8px; padding: 10px; border: 1px dashed var(--bd2); border-radius: 10px; }
.em-hook code { flex: 1; overflow-wrap: anywhere; color: var(--ac2); font: 500 12px 'JetBrains Mono', monospace; }
.em-hist { display: flex; flex-direction: column; gap: 8px; }
.em-hist > div { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 8px; font-size: 13px; }
.em-hist small { width: 100%; }
.nc-canal { align-self: flex-start; }
.mk-canal { margin-right: 6px; color: var(--mt2); font-size: 15px; vertical-align: -2px; }
.mk-assunto { display: flex; align-items: center; gap: 6px; margin-bottom: 12px; color: var(--mt); font-size: 13px; }

/* discador */
.dc { display: flex; flex-direction: column; gap: 14px; }
.dc-tels { display: flex; flex-wrap: wrap; gap: 8px; }
.dc-tel { display: inline-flex; align-items: center; gap: 6px; padding: 8px 12px; border: 1px solid var(--bd); border-radius: 10px; color: var(--mt); font-variant-numeric: tabular-nums; text-decoration: none; }
.dc-tel.on { border-color: var(--okbd); background: var(--okb); color: var(--ok2); }
.dc-relogio { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 16px 18px; border: 1px solid var(--bd); border-radius: 14px; background: var(--sf2); }
.dc-relogio span { font: 700 34px 'JetBrains Mono', monospace; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.dc-relogio.rodando { border-color: var(--okbd); }
.dc-relogio.rodando span { color: var(--ok2); }
.dc-res { display: flex; flex-wrap: wrap; gap: 6px; }

@media (max-width: 1300px) { .ib { grid-template-columns: 320px minmax(0, 1fr); } .ib-ficha { display: none; } }
@media (max-width: 900px) {
  .ib { grid-template-columns: 1fr; height: calc(100dvh - 58px - 18px - 150px - env(safe-area-inset-bottom)); border-radius: 14px; }
  .ib.com-conversa .ib-lista { display: none; }
  .ib:not(.com-conversa) .ib-conversa { display: none; }
  .ib-voltar { display: grid; }
  .ib-cab-acts .btn { width: 40px; padding: 0; justify-content: center; font-size: 0; gap: 0; }
  .ib-cab-acts .btn i { font-size: 18px; }
  .ib-cab > .ib-av { display: none; }
  .ib-msg { max-width: 88%; }
}

/* arquivos nas conversas do whatsapp: áudio, vídeo, imagem, figurinha, documento */
.wa-midia { display: block; max-width: 100%; border-radius: 10px; }
.wa-audio { width: min(300px, 62vw); height: 40px; }
.wa-video { width: min(320px, 64vw); max-height: 420px; background: #000; }
.wa-img { width: min(280px, 60vw); max-height: 360px; object-fit: cover; background: var(--sf3); cursor: zoom-in; }
.wa-fig { width: 140px; height: 140px; object-fit: contain; border-radius: 0; background: transparent; }
.wa-midia-l { display: block; }
.wa-doc { margin: 2px 0; }
.wa-midia-erro { display: inline-flex; align-items: center; gap: 6px; padding: 6px 2px; }
.wa-legenda { margin-top: 6px; }
.ib-midia { margin-bottom: 2px; }
.ib-msg.fig, .wa-bolha.fig { padding: 4px; background: transparent !important; box-shadow: none !important; }
.ib-msg.com-midia { padding: 6px; }
.ib-msg.com-midia p { padding: 4px 6px 0; }
.ib-msg.com-midia small { padding: 0 6px 2px; }

/* ===== cara de whatsapp (caixa de entrada e whatsapp da ficha do cliente) ===== */
:root { --wz-fundo: #0b141a; --wz-barra: #202c33; --wz-campo: #2a3942; --wz-ele: #202c33; --wz-eu: #005c4b; --wz-txt: #e9edef; --wz-sub: #8696a0; --wz-verde: #00a884; --wz-azul: #53bdeb; }
/* avatar com foto */
.wa-av { position: relative; display: grid; place-items: center; flex: none; width: 46px; height: 46px; overflow: hidden; border-radius: 50%; background: color-mix(in srgb, var(--cc, #6b7c85) 55%, #1f2c33); color: #fff; font-size: 14px; font-weight: 600; }
.wa-av > span { pointer-events: none; }
.wa-av .wa-foto { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.wa-av.avatar { width: 46px; height: 46px; }
.ib-av.foto { width: 49px; height: 49px; background: none; }
.ib-av.foto .wa-av { width: 49px; height: 49px; }
.ib-av.foto > i { z-index: 1; }
.ib-cab-av { width: 42px; height: 42px; }
.ib-item .ib-n { background: var(--wz-verde); color: #111b21; font-weight: 700; }
.ib-item.nova .ib-l1 small { color: var(--wz-verde); }

/* conversa */
.ib-conversa.wz-on .ib-cab { background: var(--wz-barra); border-bottom-color: rgba(134, 150, 160, .15); }
.ib-conversa.wz-on .ib-resp { background: var(--wz-barra); border-top-color: rgba(134, 150, 160, .15); }
.ib-conversa.wz-on .ib-resp textarea { border: 0; border-radius: 22px; background: var(--wz-campo); color: var(--wz-txt); padding: 11px 16px; }
.ib-conversa.wz-on .ib-resp textarea::placeholder { color: var(--wz-sub); }
.ib-conversa.wz-on .ib-resp textarea:focus { outline: none; box-shadow: 0 0 0 1px rgba(0, 168, 132, .45); }
.ib-conversa.wz-on #ibEnviar, .wa-comp .send { border: 0; border-radius: 50%; background: var(--wz-verde); color: #111b21; box-shadow: none; }
.ib-conversa.wz-on #ibEnviar:hover, .wa-comp .send:hover { background: #06cf9c; }
.wz { gap: 2px !important; padding: 14px 6% 18px !important; background-color: var(--wz-fundo) !important;
  background-image: radial-gradient(rgba(134, 150, 160, .07) 1.2px, transparent 1.3px), radial-gradient(rgba(134, 150, 160, .05) 1px, transparent 1.1px) !important;
  background-size: 26px 26px, 26px 26px !important; background-position: 0 0, 13px 13px !important; }
.wz-dia { display: flex; justify-content: center; margin: 12px 0 8px; }
.wz-dia span { padding: 5px 12px; border-radius: 8px; background: #182229; color: var(--wz-sub); font-size: 12px; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }
.wz-dia span::first-letter { text-transform: uppercase; }
.wz-msg { display: flex; padding: 0 8px; }
.wz-msg.eu { justify-content: flex-end; }
.wz-msg.rabo { margin-top: 8px; }
.wz-bolha { position: relative; max-width: min(65%, 560px); padding: 6px 7px 8px 9px; border-radius: 7.5px; background: var(--wz-ele); color: var(--wz-txt); font-size: 14.2px; line-height: 19px; overflow-wrap: anywhere; box-shadow: 0 1px .5px rgba(11, 20, 26, .13); }
.wz-msg.eu .wz-bolha { background: var(--wz-eu); }
.wz-msg.rabo.ele .wz-bolha { border-top-left-radius: 0; }
.wz-msg.rabo.eu .wz-bolha { border-top-right-radius: 0; }
.wz-msg.rabo.ele .wz-bolha::before, .wz-msg.rabo.eu .wz-bolha::before { content: ''; position: absolute; top: 0; width: 0; height: 0; border-bottom: 13px solid transparent; }
.wz-msg.rabo.ele .wz-bolha::before { left: -8px; border-right: 8px solid var(--wz-ele); }
.wz-msg.rabo.eu .wz-bolha::before { right: -8px; border-left: 8px solid var(--wz-eu); }
.wz-txt { white-space: pre-wrap; }
.wz-txt > i.ti { color: var(--wz-sub); }
.wz-meta { float: right; display: inline-flex; align-items: center; gap: 3px; margin: 8px -2px -6px 12px; color: var(--wz-sub); font-size: 11px; line-height: 15px; white-space: nowrap; }
.wz-msg.eu .wz-meta { color: rgba(233, 237, 239, .62); }
.wz-meta i { font-size: 15px; color: var(--wz-azul); }
.wz-orig { display: inline-flex; align-items: center; gap: 2px; margin-right: 4px; font-size: 10.5px; opacity: .85; }
.wz-orig i { font-size: 12px !important; color: inherit !important; }
.wz-bolha.midia { padding: 4px 4px 6px; }
.wz-bolha.midia .wz-txt { display: block; padding: 6px 5px 0; }
.wz-bolha.midia .wz-meta { float: none; display: flex; justify-content: flex-end; margin: 3px 4px -2px 0; }
.wz-bolha.midia .wa-img, .wz-bolha.midia .wa-video { border-radius: 6px; }
.wz-bolha .wa-audio { width: min(290px, 60vw); }
.wz-bolha.fig { padding: 0; background: transparent !important; box-shadow: none; }
.wz-bolha.fig::before { display: none; }
.wz-bolha.fig .wz-meta { width: fit-content; margin: 2px 0 0 auto; padding: 1px 6px; border-radius: 8px; background: rgba(11, 20, 26, .55); }
.wz .wa-midia-erro { color: var(--wz-sub); }
/* whatsapp da ficha do cliente */
.wa-conv-head, .wa-comp { background: var(--wz-barra) !important; }
.wa-comp textarea { border: 0; border-radius: 22px !important; background: var(--wz-campo); color: var(--wz-txt); }
.wa-comp .send { width: 44px; height: 44px; }
@media (max-width: 720px) { .wz { padding: 10px 2% 14px !important; } .wz-bolha { max-width: 82%; } }